What type of accommodation will we be staying in in Ulaanbaatar?

According to the Mongolian rating system, 4- 5-star hotels are approved to receive foreign guests. Our accommodations are carefully chosen, based on our research, our experience, and feedback from clients, to provide the best combination of high-quality accommodations, affordability, and convenient location.
We allow clients to choose your hotel from the following link 4-star hotels, 5-star hotels, and the best tourist Ger camps on a countryside trip.

Does the hotel staff speak English?

All staff working face-to-face with customers in 4-5 star hotels can speak English well.

What time can I check-in and check out of the hotel?

Generally, the hotel's earliest check-in time is 14:00, and the latest check-out time is 12:00 am at noon. When you need to check in early, please let us know in advance because the earliest check-in time is dependent on whether the room is vacant or not on the day when you arrive, and the late check-out time may charge extra money.

We are a family of 4 with two young kids. What type of room will we get for our Mongolia tour?

Hotels in Ulaanbaatar capital city of Mongolia, have a family room or can be separated into a twin room. Accommodation outside the city will be a traditional Mongolian ger with 2-5 beds to order accommodation by your choice. 

What facilities and services do our hotels normally provide?

All hotels on your Mongolia trip have a Foreign Currency Exchange Service, a business center with access to the Internet and fax, postal service, gym, sauna, and massage service, and International Direct Dialing telephone in your room. You may also find a hairdryer, iron, converter, and adaptor (subject to limited supplies) with housekeeping. Some of the 4 and 5-star hotels have swimming pools.

Can I store excess luggage at the starting point hotel if we are returning there later?

Most starting point hotels can store your excess luggage for you free of charge.

Do I need to bring a power plug adapter when I come to Mongolia?

Keep in mind that Mongolia uses 220V electricity, which is higher than that western countries use. A power plug adapter will do a great favor if you want your electronic products to run properly during your Mongolia stay. What to do if you forgot to pack it in your bag? Don't worry. The adapter or converter is easy to get everywhere in Mongolia just by turning to your tour guide.

What is TOURIST GER CAMP?

Tourist Ger camp is traditional style accommodation with full-service facilities, most commonly used outside of the city. Many tourist ger camps have been set up specifically with the tourist in mind who wishes to try the local living style. Quite often located at the base of spectacular mountain ranges or in the heart of a dramatic valley, these Tourist Ger camps have been situated in key spots to make you feel like you live in the grasslands.

The tourist camps are a great option for those who still would like a few creature comforts of a regular hotel without going completely nomadic. The Gers are generally in a cluster together with 2-4 beds and furnished with a table, chairs, and wood-stove. Most visitors prefer to stay in Ger, which provides an authentic taste of Mongolian culture and adventure, their most enjoyable Mongolia experience. 

One benefit of the tourist Ger camp is that there are hot showers available and flushing toilets, not in your Ger of course, but only a short walk away. This is one of the main creature comforts of the tourist camps. In the colder months, the staff will light fires in each of Gers summer stoves that will keep you warm and toasty as you fall asleep. You need to tell the time for fire a stove (suggested times evening around 22:00 and in the morning 05:00.

Some have a generator or mains electricity although not all have power sockets in the Gers to charge electronic equipment you always can charge your phone or electric equipment in the evenings from 18: 00 o'clock to 23:00 at the desk of the restaurant or Our vehicles has equipped with 12v USB for smartphones, or anything can be chargeable from USB port 1.5a, 2.1a, and 220V electricity output while driving. 

Food - Tourist ger camps have restaurants Vegetarians can be catered for although choices may be limited - please let us know if you have any specific dietary requirements at the time of booking. Breakfast, lunch, and dinner are provided each day until our return to Ulaanbaatar. Most of the time we will eat at the tourist camp restaurant.

What is GER CAMP?

Quite often, nomadic families have an 'additional' ger in their cluster specifically built for tourists. Although you will still be staying in a true nomad camp, the actual Ger you will be sleeping in has been created purely for tourists. 

Toilet& Showers - if you are staying in ger camps, then there are hot showers and flushing toilets are not available, ger camps and local nomadic family homestay has Pit toilet. 
Food – there are no restaurants in Ger camp, depending on the tour you choose our cook will cook for you or nomadic family that owns ger camp will cook for us.

What is HOMESTAY IN LOCAL FAMILY?

If you really want to experience a Mongolian nomadic family's life truly traditionally realistic experience, stay with a nomadic family who is not equipped for tourists. There is no additional ger for tourists to stay overnight; you will share 1 ger with the local family. 

Toilet& Showers - if you are staying in a local nomadic family homestay, then there are hot showers and flushing toilets are not available, ger camps and local nomadic family homestay has Pit toilet. 
Food - there are no restaurants that would be available in the nomadic family homestay. Depending on the tour you choose, our cook will cook for you or cook with a nomadic family.

What is CAMPING in TENT?

We use camping tent & equipment for our remotest tour, fishing tour, mountaineering tour, extreme 4wd offroad tour, and photography tour where there are no tourist Ger camps or local hotels. Mongolia offers fantastic camping possibilities in beautiful landscapes.

We provide our guests with high-quality 2-3 people's tents, mattresses, and other necessary camping equipment on all of our camping trips. No formal toilet or shower facilities will be available. You will use a sheltered hole for a toilet and sheltered shower. Also, we will provide you with water for washing up on camping days. We usually send support vehicles with the cook on tour with tents.

If you wish to cook yourself, please mention it when you book a tour or our guides and drivers can cook. All our guides have had basic cook training, but not all of them are great chefs, so if you feel like it, they will be happy to let you assist them. There will be dried and canned foods available on expeditions where there is no vehicle support, but fresh fruits and vegetables often cannot be transported beyond the first couple of days.

For groups of more than 6 travelers, we usually send a cook, which in this case you shouldn't worry - the food will be just great! Please let us know if you have any food preferences or restrictions or follow a special diet.